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Interview Steps 1. Introduction 2. Present reasons for questions 3. Prompt patient to describe their issues do not let interview wander look for non verbal indications 4. Direct question the patient on details needed 5. Present summary 6. Ask if they have anything to add Expectations Help Sincerity Influenced by experiences history personality Issues Transference See you as being too ideal Resentment toward physician Personal Issues pre-judging patients personality conflict Compliance not born out of force Privacy compliance with HIPA insurance to patients geographic privacy prevent interruption Comfort seating comfortable and close address by sir names False reassurance relieves your anxiety not theirs trivializes their issues Unwanted advice advice can shift accountability use of authority condescending reduces compliance prevents self healing Condescending questions yields false results Limit professional jargon do not interrupt patient prevents getting all the information Do not use Why? questions non verbal issues professional look inappropriate gestures pointing fidgeting professional facial and body language appropriate touch

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