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Interview
Steps
1. Introduction
2. Present reasons for questions
3. Prompt patient to describe their issues
do not let interview wander
look for non verbal indications
4. Direct question the patient on details needed
5. Present summary
6. Ask if they have anything to add
Expectations
Help
Sincerity
Influenced by
experiences
history
personality
Issues
Transference
See you as being too ideal
Resentment toward physician
Personal Issues
pre-judging patients
personality conflict
Compliance
not born out of force
Privacy
compliance with HIPA
insurance to patients
geographic privacy
prevent interruption
Comfort
seating comfortable and close
address by sir names
False reassurance
relieves your anxiety not theirs
trivializes their issues
Unwanted advice
advice can shift accountability
use of authority
condescending
reduces compliance
prevents self healing
Condescending questions
yields false results
Limit professional jargon
do not interrupt patient
prevents getting all the information
Do not use Why? questions
non verbal issues
professional look
inappropriate gestures
pointing
fidgeting
professional facial and body language
appropriate touch
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